Level 1 Help Desk Analyst – ITB

Level 1 Help Desk Analyst

  • Full time
  • Office job
  • Junior

Description

At ITB Support, we are looking for a Level 1 Help Desk Analyst to join the IT Support team.

You will handle first-level tickets, perform initial diagnostics, and escalate critical incidents in accordance with the service SLAs.

The position will collaborate with infrastructure and operations teams, with a focus on organization, follow-up, and service quality.

Requirements

  • Experience using ticketing tools and incident tracking systems.
  • Knowledge of Microsoft 365, Active Directory, and remote support.
  • Strong communication skills with users and the ability to document solutions.
  • Basic experience supporting end users, managing equipment inventory, and providing first-level support.

What you will find in this job

You will work with clear procedures, technical guidance, and a strong service-oriented culture.

We value communication with users, proper documentation, and the ability to prioritize each ticket effectively.