(1) What are cookies? Cookies are small text files that websites store on a user’s device (computer, tablet, or mobile phone) when they visit. These files allow the site to remember information about the visit, such as preferred language and other settings, making navigation easier and the site more useful. IT Business & Support SAC (“ITB Support”) uses cookies and similar technologies on its website itbsac.com to improve the browsing experience, analyze site usage, and, in some cases, display relevant content.
(2) Data Controller. The entity responsible for the use of cookies on this website is IT Business & Support SAC. Website: itbsac.com. Contact email: soporte@itbsac.com. Phone: +51 (1) 644 0602. Country of operation: Peru, with presence in LATAM.
(3) Types of cookies we use. Our website may use strictly necessary cookies that enable basic functionality such as user sessions, language preferences, and security mechanisms like CSRF protection. We also use analytics or performance cookies, such as Google Analytics, to collect information about how visitors interact with the site and improve its functionality. Functional cookies allow us to remember user preferences such as language, region, or accessibility settings. We may also use third-party cookies from integrated services such as LinkedIn, YouTube, or WhatsApp Business API, whose duration depends on each provider. ITB Support does not currently use marketing or advertising cookies.
(4) Third-party cookies. Our website may include features provided by third parties that install their own cookies. ITB Support does not control these cookies, and their use is subject to each provider’s privacy policy, including services such as Google Analytics, LinkedIn, YouTube, and WhatsApp Business API.
(5) Purpose of cookie use. Cookies are used to ensure the proper technical operation of the website, remember user preferences during and between sessions, analyze visitor behavior to improve the structure and performance of the site, integrate third-party functionalities such as video players and contact channels, and measure the effectiveness of digital marketing actions where applicable.
(6) Legal basis. The use of cookies is based on user consent for analytics, functional, and third-party cookies, which is requested through the cookie banner upon first access to the site, and on legitimate interest for strictly necessary cookies required for the technical functioning of the website, in accordance with Law No. 29733 and its regulations.
(7) Consent management. When accessing itbsac.com for the first time, users are presented with a cookie notice that allows them to accept all cookies, reject non-essential cookies, or customize their preferences by category. These preferences are stored for up to 12 months and can be modified at any time through the cookie settings available in the website footer.
(8) Disabling or deleting cookies. In addition to the site’s consent management tool, users can configure their browser to block or delete cookies. However, disabling cookies may affect the functionality of certain features of the website.
(9) International data transfers. Some third-party services used on the site, such as Google Analytics, LinkedIn, or YouTube, may transfer data to servers located outside Peru, including in the United States or the European Union. These transfers are carried out under the safeguards established by the respective providers and in compliance with applicable data protection regulations.
(10) User rights. In accordance with Law No. 29733, users have the right to access the information collected about them through cookies, rectify inaccurate or incomplete data, request the deletion of their data when it is no longer necessary for the purposes for which it was collected, and object to the processing of their data for marketing or analytical purposes. These rights can be exercised by contacting soporte@itbsac.com or calling +51 (1) 644 0602.
(11) Policy updates. ITB Support reserves the right to modify this Cookie Policy at any time to reflect changes in legislation, technology, or the services offered on the website. Any updates will be published on this page, and users are encouraged to review it periodically.